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  • We promise to ship your order within 10 days using USPS or UPS. Please specify in order notes if you have a preference.
  • If your Holdster item doesn’t fit comfortably, we promise to help you find a size that does when you notify us within 14 days of receipt.
  • Change your mind? We promise to honor returns within 14 days of delivery if the item is unused and in the same condition as received. After 14 days, we do not offer refunds. We may, in extenuating circumstances, offer other options… so always feel free to call us.
  • To initiate your return, notify us at care@holdsterit.com or call 1-844-427-8773 within 14 days of delivery to receive a return authorization code. Send your item to Holdster/Returns, 1015 Atlantic Blvd. #450, Atlantic Beach, FL 32233. We suggest shipping with tracking information to ensure delivery, as we don’t promise receipt. Return shipping charges to Holdster are the customer’s responsibility. For exchanges, return shipping charges to you/the customer is complimentary.
  • Once your return is received, we promise to notify you via email of receipt and next steps. For exchanges, we’ll arrange a time to speak with you and initiate replacement. For approved refunds, your refund will be processed, and a credit automatically applied to your credit card or original method of payment within two business days.
  • Contact us within 60 days of receipt if your Holdster item breaks or is defective, we promise to find out why and repair or replace on a case by case basis.
  • If your Holdster needs repair or cleaning after 60 days of receipt, we promise to take a look and help however possible. Nominal repair or cleaning charges may apply. Remember, your Holdster will live a long happy life when it stays dry, lives on your shoulders, sleeps hanging, and is treated with love and care.
  • We promise any confidential information you share is secure at Holdster LLC and will not be shared without your written knowledge and consent.
  • You will always have the right to opt out of marketing emails from Holdster… we promise.

 

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